Timerman allows you to create notifications via workflows to send out custom notifications when an SLA is missed.
How to create in-app SLA trigged notifications
- In HubSpot navigate to workflows and start a ticket or deal based workflow
- Set the enrollment trigger to when the SLA Status is any of Missed
- Add a new action and select Send in-app notification
- You can set these fields as desired but here is how we have our notifications setup:
- Once you have filled out the fields hit Save and you are ready to turn on your workflow!
While we went over how to create in-app notifications you can create whatever type of notifications you wish.
Just remember, with great power comes great responsibility!
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