Setup you Timerman Operational Periods and Holidays to ensure your SLA times are only being recorded during your operational hours!
Operational Periods:
By setting the hours of operations you are setting the hours where Timerman will record the ticket times.
- Login to your hapily portal
- In the side bar navigate to Timerman > Business Profiles
- Choose your Time Zone and fill out the Open and Close times for each day
- If you need to clear a time hit the X to the right of that field
- Hit Update Business Hours and you're done!
Holidays:
Like Operational Periods, setting your Holidays will stop Timerman from tracking time during those days.
- Holiday settings can be located on the Operational Periods page directly below the Operational Periods
- Select Add Holiday
- Enter a Title and Date for your Holiday
- To delete a Holiday hit the X
- Select Update Holiday and you're set!
Still have questions? Email us at care@hapily.com