Timerman provides you with a whole new world of possibilities! However, it still has some limitations so let's go over what Timerman can and can't do.
What Timerman can do:
- Report Ticket and Deal times:
- Total Time: Amount of time from ticket/deal creation when it is closed.
- Working Time: Amount of time a ticket/deal has spent in a non-paused stage (as set in your Timerman Ticket/Deal Stages Settings).
- Paused Time: Amount of time a ticket/deal has spent in a paused stage (as set in your Timerman Ticket/Deal Stages Settings).
- Time In Stage: Amount of time spent in each individual stage.
- Allow you to create Ticket and Deal SLA Policies with the following target times:
- First Response: Time from ticket/deal creation to the first time a call or email is sent to the contact associated with the ticket.
- Time To Close: Time from ticket/deal creation to when it is closed.
- Report SLA Statuses (MET or MISSED) based on the Target Times you set.
- Allow you to create custom notifications when SLA Statuses are missed.
- Allow you to create scrumptious Dashboard Reports.
What Timerman Cannot Do:
- Track email response times other than the first email sent to associated contact.
- Report SLA Target Times other than the ones in the hapily Portal.
- Track a ticket/deal longer than 2 years.
- For non-Enterprise Timerman Users: Times will no longer update once an SLA status has been determined (Met or Missed).
Other important things:
- It takes around 10 minutes for the Time Audit Card to update. This means if an SLA Policy is still active, the times on the Time Audit Card will be behind by roughly 10 minutes. (This is due to limits current API data limits)
- When adding or editing stage and pipeline settings in HubSpot, it can take an hour for those changes to appear in the A8Labs Admin Portal.
Still have questions? Email us at care@hapily.com