Introduction: This feature allows you to seamlessly manage event capacity by automatically transitioning your registration flow to a waitlist when all registration types are sold out. By enabling this, you can:
- Capture the contact information of interested attendees even when the event is full.
- Automatically associate these contacts with your event in HubSpot using a specific label.
- Easily manage and communicate with waitlisted individuals if spots become available.
🎥 Video Walkthrough:
hapily Registration | Enable Waitlist - Watch Video
Step 1: Access Your Registration Flow
- Navigate to the specific Registration Flow you want to enable the waitlist for. Ensure that your registration types have already been created for the event.
Step 2: Enable the Waitlist Feature
- Within the Registration Flow settings, click on the new Waitlist tab.
- Toggle the switch to On to enable the waitlisting feature.
Step 3: Customize the Waitlist Message (Optional)
- You have the option to add a custom message that will display when the waitlist is active.
Step 4: Understand the Waitlist Process
- Once all registration types in the flow are sold out, the system will automatically transition to the waitlist.
- When a user submits their information via the waitlist, they will be associated with the event in HubSpot.
- The association label applied will be waitlisted.
- Important Note: Joining the waitlist does not create a registration for the user; it solely links their contact record to the event in HubSpot.
Summary
âś… Waitlists can be enabled on any registration flow with a simple toggle.
âś… You can customize the message displayed when the event is sold out.
âś… Waitlisted contacts are automatically associated with your event in HubSpot using the "waitlisted" label.
âś… Joining a waitlist does not create a formal registration, allowing you to manage capacity effectively.
Next Steps: